Customers are the priority for every business owner and we try to do a lot of things to keep our customers happy. Be it marketing the products, taking surveys from customers, offering discounts, or giving free samples, we try many things to impress the customers. But often companies fail when it comes to providing customer support service. Not because the companies are not capable of handling the customer over calls. But, companies are not making the use of the right tools to help the customers.
Often you may choose to allow your customers to communicate openly with your company to find answers to their problems. Implementing a virtual phone system for self-service allows the customers to still find answers to their questions without the help of an employee, saving the resources of their business. The automated resolution of over 90% of calls will lead to a self-service experience with the needs and desires of your callers and helping both existing and potential customers. This not only means considerable savings but also improved customer service and the reputation of your brand.
Information is crucial in an efficient relationship with customers. And the most knowledgeable customer service representative of the inbound call center cannot use its expertise if it does not have the correct information available. Many of the applications in the call center either have comprehensive CRM integrations or incorporate CRM functions. This enables the service representative to have access to an organization’s entire past.
Thanks to the virtual phone system now we can easily impress the customers using some of the top services. Virtual Phone System has multiple features that are specially being designed for providing customer support. This is also one of the reasons that even companies which are opening the customer support business these days are switching from traditional phone service to the virtual phone system service. If you are confused about how to impress the customers with the help of a virtual phone system, then below we have shared some of the features of the virtual phone system that you can make use of for impressing customers.
Auto Call Attendant Feature – Earlier when the customers used to call for any query or to complain about anything, the call was attended by employees of the company. Though the employees are also being trained to greet customers at times it may not sound professional. To manage this, the virtual phone system integrated the auto-call attendant feature. This feature makes it possible to receive the customer’s call automatically with a greeting message. One can customize the message for customers calling from different locations according to their local language. This gives a personal touch over the call and it can even turn an irate customer happy. Not only this, but it is also adding an experience about the company in the mind of the customer, as whenever they will call, all their calls will get received, unlike the old times. This is also one of the reasons why customers are happy, as they know that instead of hearing that busy tone over the call, their query will get resolved.
Music on Hold Feature – Well, we all will agree that silent holds are irritating and no one wants to stay on silent hold for a long time. This not only irritates the customer but the customer also feels that the customer care executive may not return on call. Well, to avoid this situation the virtual phone system has offered music on hold facility. You can customize this service also with the help of a virtual phone system provider. You can play useful information in place of music. It will not only impress the customers but it will also help them know more about the company products. But we suggest that before you take the virtual phone system service, check if the service provider is offering this service or not. Like, we have heard that Google Voice doesn’t support this service, so we suggest that try to look for an alternative to Google Voice so that you can easily find the service providers which are offering this service.
With advanced capacities like artificial intelligence and machine training, which are gradually reaching different industries, customer service is expected to become much more effective. The customer service team will surely be doing a wonder with a virtual phone system in combination with call center software which will give your business some advantage over its rivals. It is suggested to do a proper comparison beforehand if you want to choose the most suitable one for your business.